🎯 Course Description:
Transitioning from team member to supervisor requires mastering new skills. This course helps new managers understand their role, communicate effectively, delegate tasks, and motivate their teams.
👥 Who Should Attend:
-
New supervisors or team leaders
-
Professionals recently promoted to management
-
Aspiring managers
🗓️ Day 1: Role of the Supervisor
| Time | Topic |
|---|---|
| 08:30 – 09:00 | Welcome, Overview, Introductions |
| 09:00 – 10:30 | From Peer to Leader: Changing Roles |
| 10:30 – 10:45 | ☕ Coffee Break |
| 10:45 – 12:15 | Core Responsibilities of a Supervisor |
| 12:15 – 01:15 | 🍽 Lunch Break |
| 01:15 – 02:45 | Skills vs Traits of Effective Supervisors |
| 02:45 – 03:00 | ☕ Coffee Break |
| 03:00 – 04:30 | Workshop: Assessing your leadership style |
🗓️ Day 2: Communication and Delegation
| Time | Topic |
|---|---|
| 08:30 – 10:00 | Effective Workplace Communication |
| 10:00 – 10:15 | ☕ Coffee Break |
| 10:15 – 12:15 | Delegating with Clarity and Accountability |
| 12:15 – 01:15 | 🍽 Lunch Break |
| 01:15 – 02:45 | Providing Instructions and Feedback |
| 02:45 – 03:00 | ☕ Coffee Break |
| 03:00 – 04:30 | Role-play: Delegation and correction conversations |
🗓️ Day 3: Motivation and Performance
| Time | Topic |
|---|---|
| 08:30 – 10:00 | Understanding Motivation (Herzberg, Maslow) |
| 10:00 – 10:15 | ☕ Coffee Break |
| 10:15 – 12:15 | Setting Expectations and Monitoring Performance |
| 12:15 – 01:15 | 🍽 Lunch Break |
| 01:15 – 02:45 | Coaching for Performance Improvement |
| 02:45 – 03:00 | ☕ Coffee Break |
| 03:00 – 04:30 | Case Study: Handling performance issues |
🗓️ Day 4: Managing Conflict and Building Teams
| Time | Topic |
|---|---|
| 08:30 – 10:00 | Preventing and Addressing Workplace Conflict |
| 10:00 – 10:15 | ☕ Coffee Break |
| 10:15 – 12:15 | Building Team Cohesion and Collaboration |
| 12:15 – 01:15 | 🍽 Lunch Break |
| 01:15 – 02:45 | Recognizing and Managing Team Dynamics |
| 02:45 – 03:00 | ☕ Coffee Break |
| 03:00 – 04:30 | Simulation: Managing a difficult team scenario |
🗓️ Day 5: Leadership Planning and Growth
| Time | Topic |
|---|---|
| 08:30 – 10:00 | Setting Goals for Supervisory Development |
| 10:00 – 10:15 | ☕ Coffee Break |
| 10:15 – 12:15 | Creating a Personal Growth Plan |
| 12:15 – 01:15 | 🍽 Lunch Break |
| 01:15 – 03:00 | Presentation: My First 90-Day Leadership Plan |
| 03:00 – 03:15 | ☕ Coffee Break |
| 03:15 – 04:30 | Final Q&A, Feedback, Wrap-Up & Certificates |
📂 Course Materials Provided:
-
Supervisor checklist and guide
-
Delegation and feedback templates
-
Team dynamics toolkit
-
90-day leadership planning workbook
