🎯 Course Description:
This 5‑day course helps managers develop their emotional intelligence (EQ) to lead effectively, build strong teams, and drive performance. Topics include self‑awareness, empathy, self‑regulation, social skills, and managing emotions under stress.
Through interactive exercises, role‑plays, and self‑assessment, participants will gain greater control of emotional dynamics in the workplace and improve relationships with colleagues and direct reports.
👥 Who Should Attend:
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First‑line and middle managers
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Team leaders and project managers
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HR & people managers
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Anyone seeking to improve interpersonal effectiveness
🗓️ Day 1: Foundations of Emotional Intelligence
| Time | Topic |
|---|---|
| 08:30 – 09:00 | Welcome, Course Overview, Participant Introductions |
| 09:00 – 10:30 | What Is Emotional Intelligence? Key Components |
| 10:30 – 10:45 | ☕ Coffee Break |
| 10:45 – 12:15 | Self‑Awareness – Recognizing emotions & triggers |
| 12:15 – 01:15 | 🍽 Lunch Break |
| 01:15 – 02:45 | Self‑Regulation – Managing impulses & reactions |
| 02:45 – 03:00 | ☕ Coffee Break |
| 03:00 – 04:30 | Workshop: Self‑assessment & awareness mapping |
🗓️ Day 2: Empathy & Social Skills
| Time | Topic |
|---|---|
| 08:30 – 10:00 | Understanding Others: Listening & Perspective‑Taking |
| 10:00 – 10:15 | ☕ Coffee Break |
| 10:15 – 12:15 | Empathy in Leadership – Building trust & rapport |
| 12:15 – 01:15 | 🍽 Lunch Break |
| 01:15 – 02:45 | Social Awareness – Reading emotional cues & context |
| 02:45 – 03:00 | ☕ Coffee Break |
| 03:00 – 04:30 | Case Study: Empathy in action |
🗓️ Day 3: Communication & Influence
| Time | Topic |
|---|---|
| 08:30 – 10:00 | Effective Verbal & Non‑Verbal Communication |
| 10:00 – 10:15 | ☕ Coffee Break |
| 10:15 – 12:15 | Persuasion & Influence Techniques |
| 12:15 – 01:15 | 🍽 Lunch Break |
| 01:15 – 02:45 | Giving and Receiving Feedback |
| 02:45 – 03:00 | ☕ Coffee Break |
| 03:00 – 04:30 | Role‑Play: Difficult conversations |
🗓️ Day 4: Conflict Management & Negotiation
| Time | Topic |
|---|---|
| 08:30 – 10:00 | Conflict Styles & Sources |
| 10:00 – 10:15 | ☕ Coffee Break |
| 10:15 – 12:15 | Negotiation Fundamentals |
| 12:15 – 01:15 | 🍽 Lunch Break |
| 01:15 – 02:45 | Mediation & Win‑Win Solutions |
| 02:45 – 03:00 | ☕ Coffee Break |
| 03:00 – 04:30 | Case Study / Role‑Play: Negotiating conflict |
🗓️ Day 5: Stress, Resilience & Sustained Performance
| Time | Topic |
|---|---|
| 08:30 – 10:00 | Stress Awareness & Emotional Resilience |
| 10:00 – 10:15 | ☕ Coffee Break |
| 10:15 – 12:15 | Mindfulness & Self‑Care as Leadership Tools |
| 12:15 – 01:15 | 🍽 Lunch Break |
| 01:15 – 03:00 | Building a Resilient Team Culture |
| 03:00 – 03:15 | ☕ Coffee Break |
| 03:15 – 04:30 | Final Q&A, Personal Action Plans, Feedback & Certificates |
📂 Course Materials Provided:
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Emotional intelligence self‑assessment tools
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Communication & empathy toolkits
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Conflict resolution guides
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Resilience building exercises
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Leadership & EQ follow‑up plan template
