📘 Credit Management and Debt Collection Course

📖 Course Description

This course provides comprehensive training on effective credit management, risk assessment, collection techniques, and cash flow optimization. It is designed to equip professionals with practical tools and strategies for managing customer credit, reducing bad debts, and improving collections. The course focuses on balancing business growth with sound financial control, using real-world examples and interactive exercises.

🎯 Learning Objectives

By the end of this course, participants will be able to:

✅ Understand the principles and importance of credit management
✅ Apply effective credit policies and risk assessment tools
✅ Monitor credit performance and customer behavior
✅ Implement successful debt collection strategies
✅ Manage difficult accounts and reduce delinquency rates
✅ Improve communication and negotiation with debtors
✅ Comply with legal and regulatory frameworks in debt collection

👥 Who Should Attend

• Credit controllers and analysts

• Accounts receivable professionals

• Finance and treasury staff

• Sales and commercial managers

• Business owners and entrepreneurs

• Legal and compliance officers

• Customer relationship managers

🗂️ Training Format

✅ Expert-led lectures
✅ Hands-on case studies
✅ Role-plays and negotiation simulations
✅ Team exercises and group discussions
✅ Interactive Q&A and feedback sessions
✅ Practical templates and tools

🕘 5-Day Agenda with Time Breaks

📅 Day 1: Fundamentals of Credit Management

📅 Day 2: Credit Risk Assessment and Monitoring

📅 Day 3: Collection Techniques and Debt Recovery Strategies

📅 Day 4: Legal Framework and Collections Negotiation

📅 Day 5: Performance Management and Strategy Implementation

📦 Course Materials Provided

• Credit policy templates

• Debt collection scripts and letter samples

• Credit scoring models

• Financial ratio calculators

• Legal reference guides

• Certificate of Completion